Question: How can I place an order?  
Answer: Select your favorite items by clicking on add to cart & once you have added all your desired items to your shopping cart, click on the shopping button on the top right corner of the website. Check all your items & proceed to check out to place your order.

Question: How will I know that De'Moda has received my order?  
Answer: The Order confirmation summary emailed to you will act as confirmation that your order has been received. If you do not get this email, please contact Customer Services at +92 333 1347008.

Question: What if I don’t get an order confirmation email?  
Answer: A Sales Order Summary is essentially a soft receipt that should be emailed to you within 10-15 minutes of placing your order. If you don’t get one in your inbox, check your junk/spam folder and if it still isn’t there, call Customer Service at +92 333 1347008 to confirm your order.

Question: Does add an item to the shopping cart reserve it?  
Answer: No, an item will only be reserved for you after you have confirmed your order at checkout.

Question: What is the delivery time?  
Answer: Local order delivery can take between 5 - 7 working days, and International delivery can take between 12 - 15 working days; depending on the size and availability of the product. Orders are processed within 48 hours and are generally scheduled for delivery on the next working day. Timely delivery is subject to the availability of stocks.

During SALE delivery time is up to 7-10 working days.

Question: What are the delivery charges for local and international orders?  
Answer: De'Moda charge Rs.200 nationwide on all the orders of value up to Rs. 10,000. Orders above this value will be marked as free delivery. However, International shipping rates are according to the weight of the parcel.

Question: Are there any additional charges applied to the order, if gets split?  
Answer: Customers will be notified via SMS whenever the order is split into two or more shipments. Remember, no additional shipping charges are taken from the customer.

Question: How can I track my Order?  
Answer: You can get the update of your order by calling to our customer support number (+92 333 1347008).

Question: How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?  
Answer: Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, city, and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.

Question: Can an order be available for store pickup?  
Answer: Unfortunately, we do not offer store pickups at the moment.

Question: Can I add items or make changes to an existing order?  
Answer: Unfortunately, it is not possible to combine orders or add items to an existing order once the order has been processed.

Question: Do you take orders over a phone call or through messengers?  
Answer: Yes, you can place your order by calling us at +92 333 1347008 and messengers too. Please ensure to provide the article number, color, and size of the product you wish to purchase.

Question: What if I found any discrepancy in my order/product? 
Answer: First, we’ll try to arrange the same article for you depending upon the availability on the website, otherwise.

In case of article unavailability, our Customer Service Representative will give you a call and will ask you to choose another article for the same amount & so that it can be arranged and dispatched to you.

Question: Can I exchange my order? 
Answer: Yes, you can always exchange your order within 14 days of the purchase, granted you have the original invoice and the article is not being used.

Note: Sale articles are neither exchangeable nor refundable.

Question: Are there any additional charges on exchange? 
Answer: We will not charge for any exchange orders if the article(s) delivered to you were damaged or incorrect. If the customer wishes to exchange the article, even if the order was correct, then the customer will bear the expense of sending us the article(s) & upon resending Rs.200 shipping charges will be applied.

Question: How long will the exchange process take? 
Answer: It usually takes 7-10 working days to complete the online exchange process.

Question: What if my order amount changes due to an exchange product? 
Answer: In cases where the exchange order value is above the original order value, you can pay in cash at the time of delivery. To make a partial exchange, call customer service at +92 333 1347008 and specify the articles you wish to exchange and your reasons for wanting to do so. Our call center team will accommodate you fully.

Question: Which articles are not exchangeable? 
Answer: Sale articles do not qualify for an exchange.